Bath-and-beauty-box / Help & Contact

FAQs

Is this a vegan friendly box

Absolutely, the majority of all the products you receive in a Bath & Beauty Box are vegan. However, our focus is to deliver clean products to your daily skincare routine and you may receive a non-vegan product in your box.

When will my box ship

Your first box will ship within 3 days of ordering if available or between the 1st - 3rd of the following month if we are sold out.

Our billing cycle is

February box - bills January 15th, ships February 1st - 3rd
April box - bills March 15th, ships April 1st - 3rd
June box - bills May 15th, ships June 1st - 3rd
August box - bills July 15th, ships August 1st - 3rd
October box - bills September 15th, ships October 1st - 3rd
December box - bills November 15th, ships December 1st - 3rd

What if you are sold out

You will be charged immediately for a Bath & Beauty Box, if we are sold out you can opt to enter the waitlist during checkout.

What to expect

Every other month discover 5-6 high-quality, safe, and clean make-up, skincare, hair care products, and accessories for every shade.

All of our products are cruelty-free, which means they contain non-toxic ingredients with fewer chemicals and fragrances.

We partner with brands that are also dedicated to clean, conscious and cruelty-free ingredients.

Why did my billing cycle change

In order to ensure you receive a box immediately, we may alter your billing cycle based on availability.

Reshipment Fee

Please confirm the correct address before checking out.

If an incorrect or incomplete address is entered and the package is shipped, we will require $15.00 to reship the order. If the item is no longer available, we will inform you.

My products are damaged

If you received damaged products, please send us an email immediately at support@bathandbeautybox.com with photos of your complete box, damaged goods, customer name, and tracking number.

Sensitive skin or Allergy

We try to source the highest quality skincare and beauty products.

We understand all products may not work for you. Every Bath & Beauty Box is a surprise, we strongly suggest you read the labels and ingredients for each product or visit the brand's website to inquire about the ingredients.

We will not be liable for any damage, medical risk or harm, allergy, sensitivity or any caused by the products in a Bath & Beauty Box or purchased from us.

Want to be featured

If you are a brand that values clean skincare and beauty and want your products featured in our Bath & Beauty Box. Email us at support@bathandbeautybox.com

How do I track my box

We ship via USPS and a tracking number will be issued to you once we ship. If you have not received your package within 15 days, please let us know at support@bathandbeautybox.com

During Covid-19 and/or the holiday season expect delays during shipping.

When can I expect my box

We ship via USPS and you will receive a shipping notification and/or tracking number. Please allow 3 days once you receive a shipping notification.

How to manage your active account

If you would like to view past invoices, manage your active subscriptions, change credit card data or pause/cancel your subscription.

Go to the navigation button and select the account button, it looks like a shopping cart, then select manage to change your account information like credit card, pause/cancel your subscription, update address, etc.

Have additional questions, please email us at support@bathandbeautybox.com